The short version
- We collect what you put into Aviary Hub, plus the technical information needed to run it.
- Your account and everything in it are private. No other keeper can see them.
- We don’t sell your data, show ads, or use advertising or tracking tools.
- You can download your data from Settings → Your Data and delete your account from Settings → Delete Account.
1. Who We Are
Aviary Hub (“we,” “us,” or “our”) runs the Aviary Hub website at aviaryhub.net and the Aviary Hub apps for iPhone and Android (together, the “Service”). This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have.
This policy forms part of our Terms of Service. If you have a question about it, email hello@aviaryhub.net.
2. Information We Collect
Information you give us
- Account: your email address and password. We store your password only as a salted hash, never in readable form.
- Profile: your username, display name, bio, profile picture, and whether you breed birds.
- Location: the town or region you choose, which we use for weather and breeding-season features. We store it with that place’s approximate centre point and time zone. We never ask for your street address and never read your device’s GPS.
- Preferences: your currency, breeding-year start month, bird families, navigation layout, and notification settings.
- Records: birds, aviaries, breeding pairs, clutches, log entries, financial records, custom species, and any photos you attach to them.
- Feedback: anything you send us through the app’s feedback form or by email.
Information from Bird ID cameras
If you connect an Aviary Hub Bird ID camera, it sends us the photos it takes in your aviary, the species it predicts with its confidence scores, and device health readings such as software version, temperature, free storage, and errors. See section 5.
Information collected automatically
- Sign-in: when you sign in and when your session is renewed, and a token that keeps you signed in.
- Diagnostics: IP address, browser or device type, app version, the features you request, and error reports. Our server logs and Microsoft Application Insights record these so we can keep the Service running and fix problems.
- Bot protection: when you sign up or sign in, Cloudflare Turnstile checks signals from your browser or device to tell people apart from automated abuse.
- Push notifications: if you turn them on, a token that lets us deliver notifications to that device or browser.
What we don’t collect
We don’t collect your precise device location, your contacts, or advertising identifiers. We don’t take payments, so we never see card or bank details. The apps use your camera and photo library only when you choose to add a photo.
3. How We Use Your Information
- To provide the Service: store your records, work out breeding timelines and financial summaries, and show weather for your location.
- To send the notifications you’ve turned on.
- To email you about your account: email verification, password resets, replies to your feedback, and important notices about the Service or this policy. If we ever send product news, every such email will include a link to unsubscribe.
- To keep the Service safe: prevent spam, fraud, and abuse, enforce our Terms, and investigate problems.
- To improve the Service: diagnose errors, understand which features are used, and improve the Bird ID model.
- To meet legal obligations.
We don’t use your information for advertising, build advertising profiles, or make automated decisions that have legal or similarly significant effects on you.
If you are in the European Economic Area or the United Kingdom, our legal bases are: performing our contract with you (providing the Service), our legitimate interests (security, diagnostics, and improving the Service), your consent (push notifications and camera access, which you can withdraw at any time), and compliance with legal obligations.
4. What Other People Can See
No other keeper can see your account or anything in it. That includes your profile, email address, location, birds, aviaries, breeding and financial records, photos, and settings.
A small number of Aviary Hub administrators can access account information when needed to support you, keep the Service secure, or review Bird ID photos.
If you print, download, or send your records to someone, that copy is yours to look after. Aviary theft happens, so think before sharing your exact address or the location of your aviary.
5. Bird ID Cameras
If you connect a Bird ID camera, it sends us the photos it takes in your aviary along with its predictions. Our team may review these photos, mark which birds appear in them, and use them to train and test the bird identification model.
The camera is meant to photograph birds. Point it so it doesn’t capture people or neighbouring property. To have Bird ID photos removed, email hello@aviaryhub.net.
7. Where Your Information Is Stored
Your information is stored on Microsoft Azure. The providers listed above may process it in countries other than the one you live in, including Australia and the United States. Where the law requires it, we rely on safeguards such as the standard contractual clauses these providers offer.
8. How Long We Keep It
- We keep your account information and records for as long as your account is open.
- When you delete your account, we delete your account, profile, and the records and content linked to them from our database. Copies in encrypted database backups are overwritten as the backups expire.
- Photos you uploaded are kept in separate file storage. To have them removed when you delete your account, email hello@aviaryhub.net.
- Diagnostic logs are kept for a limited period and then deleted automatically.
- We may keep specific information for longer where the law requires it or to resolve a dispute, but only for as long as that purpose needs.
9. Your Choices and Rights
- Download your data: Settings → Your Data → Download all my data, in the web app at aviaryhub.net. You get your records as spreadsheet files you can open anywhere.
- Correct your information: edit your profile and records at any time.
- Delete your account: Settings → Delete Account, in the app or on the web.
- Notifications: turn push notifications on or off in Settings, or in your device’s settings.
- Camera and photos: you can withdraw the app’s access in your device’s settings.
Depending on where you live, you may also have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict how we use it, and to withdraw consent. This includes rights under the Australian Privacy Act, the GDPR, the UK GDPR, and US state privacy laws such as the California Consumer Privacy Act. To use any of these rights, email hello@aviaryhub.net. We will respond within 30 days and won’t treat you differently for asking.
If you’re unhappy with how we handle your information, please contact us first. You can also complain to your local privacy regulator. In Australia that is the Office of the Australian Information Commissioner (oaic.gov.au).
10. Security
All traffic to the Service is encrypted with HTTPS. Passwords are stored as salted hashes, sign-in sessions use short-lived tokens, and access to our systems is limited to the people who need it. No system is perfectly secure, so please use a strong, unique password. If we learn of a breach that affects your information, we will tell you and the relevant regulator as the law requires.
12. Children
The Service is not directed to children under 13, and we don’t knowingly collect personal information from them. Users aged 13 to 17 need a parent or guardian’s consent, as set out in our Terms of Service. If you believe a child under 13 has given us personal information, email hello@aviaryhub.net and we will delete it.
13. Changes to This Policy
We may update this policy from time to time. When we do, we will change the date at the top of this page. For material changes, we will tell you by email or with a notice in the app before they take effect.
14. Contact Us
For privacy questions or requests, contact us:
- Email: hello@aviaryhub.net